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Original topic:

Poor Customer service Order

(Topic created on: 27-08-2021 03:03 PM)
Mrb
First Poster
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Galaxy Z Fold | Z Flip

Ordered the Galaxy Fold 3 and used PayPal for payment got my order confirmed and delivered to samsung KX store. Whilst on the way to the store my order was returned back to Samsung for some bizarre reason. Now I need to reorder and I am being told I can't get the Samsung Care +.

Has anyone else experienced this terrible treatment from Samsung?

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2 REPLIES 2
BandOfBrothers
Samsung Maker ★★
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Galaxy Z Fold | Z Flip

What reason have been told about Samsung Care + @Mrb  ?

I would have thought that when the order has been cancelled  / refunded that removes any association away from the Samsung Care + order too.

More to the point why did they return the phone ? Was you taking too long to collect it or something ?


Daily Driver > Samsung Galaxy s²² Ultra 256Gb.
Samsung Gear s³ Frontier Watch.
Samsung Galaxy Watch⁴ Classic.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Mrb
First Poster
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Galaxy Z Fold | Z Flip
It was for release of the galaxy fold 3 release day, so no I didn't take long to collect this. But no one has told me why the order was accepted and completed but cancelled on the release day 27th and refunded and it seems customer service don't know the reason. This means I loose my pre order samsung care + advantage 😡 totally appalling behaviour and customer service and no one will tell me why. No wonder they are losing ground to others in the smartphone market.
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