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Original topic:

Order completed, never received… originally chose pick-up

(Topic created on: 28-11-2021 01:30 AM)
ay_mds
First Poster
Options
Galaxy Z Fold | Z Flip

I ordered a z flip online and chose to pick-up the phone the next day. I received a confirmation email saying that a follow-up email will arrive telling me when I can collect it. 

That was two days ago. Today I check my e-mail and it says ordered was completed and delivered? I never received anything and never opted for delivery, per their first confirmation email that states I can pick it up.

Has this happened before?

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3 REPLIES 3
LeoXXL
Navigator
Options
Galaxy Z Fold | Z Flip
Could have been delivered to your pickup place , have you tried to contact the pickup place ?
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WelshPaul
Troubleshooter
Options
Galaxy Z Fold | Z Flip

I agree, the tracking would be or should be from Samsung to the place you chose to pick up. Yo need to go pickup your phone from the place that you chose to pick it up from.


My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
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GingerSteve
Helping Hand
Options
Galaxy Z Fold | Z Flip

I think I read the message wrong.

Did you not receive the parcel ? or have you not checked at the designated delivery place yet ?

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