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Open phone and get black screen...won't activate my home screen

(Topic created on: 19-01-2024 08:53 PM)
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saansa
Apprentice
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Anyone experience any similar problems in last couple of weeks where phone is on but when you open the flip phone up the inside screen won't come on approx 8 time out of 10 and touching side button rarely works. Making phone unusable foe me. Everything else works fine and not been damaged so stuck as to what is going on. Been since last upgrade.
4 REPLIES 4
TechZilla
Troubleshooter
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So you mean since you upgraded the to the new handset or do you mean firmware update?
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saansa
Apprentice
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Sorry the software upgrade. Had the phone 2 years and have 1 year left on my contract
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saansa
Apprentice
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May just be a coincidence about the upgrade but it's only been happening for a couple of weeks and getting worse
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LuluG13
First Poster
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Mine has been having this issue for about 2 months.  I'm in the same boat, less than 2 yr old phone and I'm still paying on it. I cleared the cache, and did a reset, it worked fine for less than 2 weeks.  Since this last update, it's been doing it worse than ever,  now my screen is blacking out during active calls as well.  It's very frustrating.  I took it to Verizon and of course, they immediately blame it on being dropped.  I dropped this phone once.  The day after I bought it.  Pretty sure it wouldn't take that long for an issue like this to show up, they just don't want to deal with it.    rant/lol

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