I'm really saddened by my Z flip!! I have had the black screen of death phone number 1 after 2 weeks then got my second new z flip and 2 weeks later where the phone folds the screen looked broken with white line across the screen hinge to hinge!! Now on my third so maybe 3rd times a charm!! Has anyone else had similar experience with their Z flip?!
Hi sorry to hear u have had the same problem. I got in contact with EE as I have my phone contract with them and they sent me out a brand new 1. So wherever you got yours from especially and if it is within a month old you should speak to them and they will replace it. Hope this helps
Had the same problem, 6 months old and it has a crease line over the screen hinge to hinge. It's a phone fault with the screen. How can it only last 6 months then it cracks. Not a premium made phone. Off to service centre on Saturday to see what they say.
I am having the same problem with the crease on the screen. Reported it on 23rd Dec, finally got told to send it for repair and sent it on 31st Dec. Received by repair company 5th Jan, told today (8th Jan) the warranty is void with no explanation as to why. Ive asked for a full report and because the warranty is now void I have to wait around 14 days for the repair to be done and sent back to me. I have paid the screen replacement fee as I thought this would make it quicker to get my phone back. The timelines are ridiculous and for what seems a common fault with the screen they are quick to blame the user.
I would be keen to know if anyone has had any luck with a screen repair in warranty.
I curse myself for moving from Apple to Samsung. I have not known anything like this.