No £100 voucher Fold 4 preorder

[CaptWillard]

Preordered the Fold 4 in black 512GB from the online Samsung store UK. Triple checked and no £100 voucher in box. Anyone else had the same issue? 

[Glenntech]

Depending on when you ordered
I ordered before they changed the pre order details to include the £100 E Voucher. So I guess that’s why it's in the box.
Maybe if you signed into your account to order the phone after they changed the details, it may get credited to your account.
Best to confirm with Samsung customer support if you ordered direct.
If you went through a carrier, they may not be part of the promotion

[BandOfBrothers]

Hi @CaptWillard 

I haven't made a purchase for the new phone however one of our members recently created this thread saying he did, and used the voucher successfully.

This is on the Samsung Terms and Conditions Online Shop Page.

" Limited time offers:

1. Pre-order from Samsung.com by 25/08/22. £100 voucher will be delivered in the box with your new device. Subject to availability. "

> https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/don-t-throw-out-your-exclusive-discount-cod... 

Credits to @TechZilla 

Have a really good double check but if you haven't then have a word with the Samsung Online Shop Team by call or email.

https://www.samsung.com/uk/shop-faq/ 

support@samsunguk.zendesk.com

0330 726 7467

[TechZilla]

I should add that it was a complete surprise, no where in my order process did it mention a £100 discount code. What time and date did you preorder?

[CaptWillard]

I ordered the evening of the launch. It would be a bit underhanded if only later orders got it. I was aware of the voucher prior to delivery as they've been advertising it in Google ads. 

[christianlowe]

When I pre ordered on release day I didn't see any mention of the voucher and I got one with mine

[TechZilla]

I ordered mine bang on 2pm and I know @Glenntech ordered his shortly after me. Definitely contact Samsung directly as @BandOfBrothers mentioned and ask the question. T&C do say subject to availability, they might have changed it to a digital code possibly for example.

[TechZilla]

Same here, what time did you place your order?

[CaptWillard]

Just after 5pm.

[TechZilla]

I am wondering if it was a limited amount on offer? Definitely call Samsung and find out, always worth asking the question.