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Original topic:

New Galaxy Z Flip 4 Trying to claim the Disney Plus offer

(Topic created on: 18-02-2023 12:13 PM)
1037 Views
AJames60
Student
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Hi

Just received the Z Flip 4 from Sky Mobile

I have tried to claim the free offer for Disney Plus but just keep going round in circles..

I have used Chrome and cleared the data/cache and have been signed in to Samsung Account but it says I am not eligible or asks me to sign in again....

Any help would be appreciated, Thanks

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9 REPLIES 9
Carlvig
Navigator
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Hi, have you claimed Disney Plus before? If not, then just chat to a Disney Plus agent through the text chat on their website.
Another option to try, is to create a new Samsung account and try with that account.
StuartR
Troubleshooter
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Open samsung boost app on your flip 4, sign in to your Samsung Account, click on the Disney boost picture, click claim and click on I'm not a robot, click on the claim offer button then your code is revealed.

I've just done this see pics.Screenshot_20230218_142237_Samsung Internet.jpgScreenshot_20230218_141036_Samsung Internet.jpgScreenshot_20230218_141048_Samsung Internet.jpg
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AJames60
Student
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Thanks but I have done all that and it does'nt work.....although I don't get the I'm not a robot icon to click on.....

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StuartR
Troubleshooter
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Are you claiming using the phone you purchased, ie. not on a PC, tablet or another phone.

I've just made a claim before I entered my reply to your post so there are no issues claiming.

If you've had a Disney+ free trial in the past you won't be able to use the code but it should still generate one
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AJames60
Student
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Yes

I used the phone

 

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StuartR
Troubleshooter
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I'd speak to Samsung Customer Service, like I say I just did a claim and it went straight through. Ive never had an issue claiming but I have seen a few posts like yours.
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AJames60
Student
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Ok thx will try and talk to Samsung on Monday

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Jon-7
First Poster
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Ensure the browser is in 'Mobile Site' or Mobile view
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shishu
First Poster
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You need to use samsung Internet to do it
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