In regards to the " voucher ' which one was this i.e the Adidas voucher maybe ?
Did you fill in the claim form for this within the eligibility dates and receive by return a confirmation of your claim by Samsung to your email address ?
In regards to the Samsung Reward points a person needs to be signed in on the Samsung Online Shop page to be able to collect / earn the Reward points.
Sometimes a person does not realise this and creates the sale as a Guest.
" If you checked out as a Guest you will not be entitled to earn Rewards points on your order. "
And a person needs to be signed upto Samsung Reward Points.
To add on the Samsung Rewards Points Faqs page here > " Please note that your points will appear in your account 14 days after delivery. "
And " If you were logged into your Samsung Account but not enrolled, you will have 28 days after the purchase date to retrospectively join Rewards. "
If I can be of any further help then please don't hesitate. Take care. 😎
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "