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My Galaxy Z Flip 4 keeps shutting down when folded and often suddenly shut down

(Topic created on: 21-11-2023 02:32 AM)
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Alice_83
Journeyman
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Hi,

Need help if anyone have the same issue and able to solve this. 

I have just passed a couple weeks from 1 year of using this Z Flip 4, and suddenly my phone keeps randomly shut down and cannot be turned on without giving bait by charging it first. 

Then if it already turns on, either it can suddenly shut down or if folded, it will shut down.

It's really bothersome as this is my main phone. I hope that I won't have to spend much to fix it.

Thanks!

1 Solution


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Alice_83
Journeyman
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Hi,

I finally went to Samsung last week, after not caring about this phone for more than 2 months just to make sure that I am ready to reset all datas. Samsung service center changed some parts (flexible, battery, screen layer, but was informed that the main problem is the flexible (not sure if the name is it in English). It costs me in IDR equal to around US$140 (initially they estimated that it would be around US$300).  And it took only a few days for it to be fixed with 3 months guarantee.

When I complained about how this Flip type is such a wreck, they did say that flip or fold type need to be extra care, best to use the soft case and not to have hard pressure on the screen, so not to also put the phone in a tight bag space. 

Seeing all the comments here, it seems that this phone has one year+ durability ;( But the solution is to pay to the service center. Well hope it helps

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65 REPLIES 65
BandOfBrothers
Samsung Members Star ★★
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That's not good @Alice_83  😐 

In most regions Samsung provide a 2 year Manufacturing Warranty. 

Check your regions Warranty T&C's. 

This also may help > My-galaxy-smartphone-has-frozen-how-do-i-restart-it. 

A Samsung Service Centre may need to assess your phone to find out whether this is hardware or software based. 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Alice_83
Journeyman
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Hi @BandOfBrothers , 

Thanks for hearing out. I can't say its frozen as I cannot even turn it on without charging it (and even by charging it isn't always the solution, sometimes it just black out and I need to charge it again even way more than 100% battery), but yeah I am aware that I need to bring this to service center. I am from Indonesia by the way, and the warranty if I'm not mistaken is 1 year. 😭 Never had a phone broken in 1 year though, and I've been using Samsung all this time since decades. Is the flip phone generally this troublesome?

 

Regards,

Liz

BandOfBrothers
Samsung Members Star ★★
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You're very welcome @Alice_83 

Do check the warranty period. 

Any tech has the ability to fail unfortunately. 

I had the fold³ and it worked very well. 

I appreciate you have the flip.

Contact Samsung Support to enquire if your covered. 

I wish you all the best. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Wolly 36
Journeyman
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I'm having the same problem. Right after the warranty has run off

galaxy zflip4
First Poster
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I just started facing the same issue as its going to be 11 months of usage. They asked to bring the device to samsung care for fixing the issue. Will update the status of the issue as soon as i get to hear from samsung on the reason for this shut down as soon as we fold it.

paulw86
Student
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Been having same last month and takes ages to go back on
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wendy_D
First Poster
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The same thing happens with mine.only had it a year
Wolly 36
Journeyman
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My phone just came back from the assistance and they had to replace the battery and another component for this issue. Lucky I had a second year warranty. Will try to sell it now ad second hand and get a Google Pixel instead as I can't trust that won't happen again. 

GigiV
First Poster
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This is happening to me now too. I’m so annoyed. Also, after one year, it only shows up. Had i known this would do this, I would not buy the Flip phone: