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Incompetend service, I won't accecp delivery of the phone.

(Topic created on: 12-11-2022 07:19 AM)
196 Views
Arkadiusz33
Explorer
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My Zfold3 is just being send back to me after 3rd repair attempt. I spend days exchanging emails with support team and they COMPLETELY ignored evidence of problems I sent to them. My phone is being send back again with exactly same "quality checks" performed as last 2 times.

I don't wanna this piece of junk and I'm about to refuse delivery and send phone back to samsung.
Has anyone experienced this?

5 REPLIES 5
E209879
Apprentice
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I am having issues with their customer service noone listens or resolves the issues.
Arkadiusz33
Explorer
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Yes they litelarly treat you like and cretin.  You have to fight back, report them to trading standards, I think this is the only way.

E209879
Apprentice
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I think I am going to have to as they don't listen or sort the issue you end up telling them the same issue and going round in circle's.
Obsydian
Samsung Members Star ★
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Same issue I had with my Z Fold3.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Juicygesbab
Navigator
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Samsung UK are a joke.. The Flip should never have been released. I bought the Z Flip 4 thinking that 4th generation would have all the problems ironed out. Not at all, after 8 days the phone screen broke at the hinge. I am currently in the process of demanding my money back. However i have a feeling that trading standards may need to be contacted as they are not making it easy....I cannot warn enough people to stay away from the Flip and Fold series. I have a real hatred for Samsung now after being a loyal customer for as long as i can remember.... Shameful Greed Samsung