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Original topic:

IMEI

(Topic created on: 20-05-2023 04:40 PM)
yenysoyuji
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‎20-05-2023 04:40 PM in 

Hi i am just new here i bought samsung z fold 4. i have counter that i want to claim my rewards, suddenly i put my IMEI the message is the IMEI already been use. i report to EE they told me that is the problem of samsung. i report to samsung until now no respond from them.
4 REPLIES 4
Drconfused
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‎20-05-2023 04:48 PM in 

I would advise calling Samsung customer support for help 👍
Drconfused
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‎20-05-2023 04:49 PM in 

They will know what to do
BandOfBrothers
Samsung Members Star ★★
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‎21-05-2023 05:30 AM in 

If it was the ee network that supplied the phone to you on a contract @yenysoyuji then they as the merchant have a Duty of Care to provide support.

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

yenysoyuji
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‎22-05-2023 10:33 PM in 

i already do that. they told me i need to report in samsung. no repond also from samsung.
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