Hi. Has anyone had any problems getting their imei number verified for the trade in promotion? It accepted it for the starter kit promotion but when I attempted the trade in promotion it wouldn't verify my imei number. Frustrating to say the least! I've contacted support by email 3 times and no response. I contacted Samsung by phone and they told me to clear my cache or try another device. I have done both of those but still no joy...any suggestions?
31-08-2021 12:19 PM in
01-09-2021 10:23 AM in
Exactly the same problem here. Have been trying to get the trade-in offer for the new Watch4 range and both IMEI/Serial number is not being recognised..
Have tried 3 different browsers (also in incognito mode etc) and across 4 different devices with no luck.
Have contacted support twice, with all relevant documentation, but have received no reply as of yet.
Oddly enough, I was accepted for the Google Play vouchers with no hitch at all.
01-09-2021 11:33 AM in
Please can you send your SN and IMEI in a Private Message to @Sam_UK along with your email address, name and order reference number. Please make sure to share this in private as it is sensitive and unique information. We'll be able to escalate your issue and get more information for you.
01-09-2021 11:34 AM in
Just an update. Just received a reply from Samsung support via email. Tried the verification process now and all is good..
Keep checking your email, am sure you'll get a reply soon.
02-09-2021 09:31 AM in
Out of curiosity, what steps or actions that Support suggested worked for you guys in the end? (Obvs don't share any personal info.)
02-09-2021 09:38 AM in
07-09-2021 02:50 PM in
I also have the same problem and now John Lewis are denying they have ever had the promotion on the Z Flip 3 so feel completed conned and struggling who to contact as MTR haven't replied to my emails either