Hi. Has anyone had any problems getting their imei number verified for the trade in promotion? It accepted it for the starter kit promotion but when I attempted the trade in promotion it wouldn't verify my imei number. Frustrating to say the least! I've contacted support by email 3 times and no response. I contacted Samsung by phone and they told me to clear my cache or try another device. I have done both of those but still no joy...any suggestions?
Exactly the same problem here. Have been trying to get the trade-in offer for the new Watch4 range and both IMEI/Serial number is not being recognised..
Have tried 3 different browsers (also in incognito mode etc) and across 4 different devices with no luck.
Have contacted support twice, with all relevant documentation, but have received no reply as of yet.
Oddly enough, I was accepted for the Google Play vouchers with no hitch at all.
Thanks for trying other browsers as suggested by Chooii. Let's see how we can get this sorted for you, @Rho62 and @BarbedHawk!
Please can you send your SN and IMEI in a Private Message to @Sam_UK along with your email address, name and order reference number. Please make sure to share this in private as it is sensitive and unique information. We'll be able to escalate your issue and get more information for you.
Just an update. Just received a reply from Samsung support via email. Tried the verification process now and all is good..
Keep checking your email, am sure you'll get a reply soon.
Glad to hear that it's sorted for you, @BarbedHawk and @Rho62.
Out of curiosity, what steps or actions that Support suggested worked for you guys in the end? (Obvs don't share any personal info.)
I also have the same problem and now John Lewis are denying they have ever had the promotion on the Z Flip 3 so feel completed conned and struggling who to contact as MTR haven't replied to my emails either