08-04-2023 10:07 PM - last edited 08-04-2023 10:09 PM
Dear Samsung, you are appalling.
My wife and I, iPhone users, we wanted to swap our phone with the incredible and jaw dropping Z series.
I placed 2 orders and because I’m an old clumsy head, I did choose the wrong colour and I decided to cancel both orders. I had to wait a week for my IMEI to become free…wow, not that fast Samsung, it’s London, wake up!
Finally, happy with our IMEI in my hands, run to place both again.
I had big expectations about YOU, considering the amount of CASH I paid to have both flagship phones, I expected you to be professional at least.
It took more than 1h to reach your “flagship” centre in London King’s Cross…
After waiting 25 minutes, your employees comes back to me saying:
That’s it, my phone is not with me because of the bank holiday? That is the first reason why people spend their money! Wake up!
Me suspicious? Why? Because of my dark skin and my beard? Or because my wife she’s Asian?
This was a gift for me and my wife, to celebrate our hard work and you spoiled everything! What would you do in my place? How would you feel if you were in my shoes?
11-04-2023 06:07 AM in
Please do accept my apologies as my post has upset you while you are already upset at the current state of affairs with your recent order and subsequent events.
The emoji I used is to show me thinking of what could have gone wrong and that some of your post I didn't quite understand so again thinking of what you meant which is why I asked about the cash wording in your post.
I in no way intended to be rude 😟
I assure you of my best of intentions at all time's as a fellow customer / member of the Samsung Community Forum replying in my private time to try and help.
I wish you all the best with this.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
06-10-2023 03:47 PM in
customer service is useless , just trot out the same old rubbish , they ar having technical issues , bear with them , will let yiu know when your item will be delivered as it will not be the date given, Had to call 3 times to find out if my items were arriving or not. Clueless!