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HELP?!?! Pre order payment issues

(Topic created on: Wednesday)
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dylwayne
Journeyman
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For some reason the payment for my pre order keeps bounccing back in and out of my account. The order status has not chnaged at all tho and i have had no cantact from samsung about delays or refunding? Anyone else have this issue?
5 REPLIES 5
Piper123
Samsung Members Star ★
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Samsung won't contact you other than by email. They are in the middle of a major device release.

I suspect your order has been cancelled and it would update over the next day or two. You'd also likely get an email to confirm.

You'll need to contact the retailer to find out more
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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dylwayne
Journeyman
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I ordered directly from samsung 🤷🏽 🤦🏽 😭 🤣
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Piper123
Samsung Members Star ★
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Fabulous so advice above applies
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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Piper123
Samsung Members Star ★
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Are you placing multiple orders through this?

If yes, that will likely flag up on their systems as fraud
I am not employed by Samsung nor do I receive any remuneration as a Samsung Members Star.

My device is an S25 Ultra.
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dylwayne
Journeyman
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No just 1
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