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Original topic:

Have anybodys klana payments been paused yet?

(Topic created on: 27-08-2022 08:05 AM)
hipwell
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Galaxy Z Fold | Z Flip
I took delivery of my fold 4 on the upgrade program last week, but the next payment for my fold 3 is due to come out next week, as is the 1st payment on the fold 4.

I remember last year samsung paused the payments for 30 days, but that doesn't seem to have happened this time.

Haven't received a return pack either.
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3 REPLIES 3
HFlynn
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Galaxy Z Fold | Z Flip
Ask for a refund through samsung for any over payments. I had 7 months refunded to me due to my phone being accidently blocked by a telecoms company in Germany! I had to pay both and then when the immigration number was unblocked the phone went through recycling and kana ended that contract
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HFlynn
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Galaxy Z Fold | Z Flip
The return pack is your delivery box and I think the invoice that should come 24-48 hours after delivery might have return details. It is very confusing by samsung, they say returns envelope will be sent but it takes ages to sort it
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hipwell
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Galaxy Z Fold | Z Flip
Last year when my fold 3 came the returns pack came the day after with a separate label etc. The email specifically says not to yse the returns box amf label that comes with the new phone
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