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Green line on internal screen flip 3

(Topic created on: 07-10-2023 04:59 PM)
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oeng
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Galaxy Z Flip3 5G  #Sumsung

Hi all, does anyone facing this issue? Vertical green line display on Samsung phone screen. It suddenly occurs on my phone with no physical damage.

I've read some posts, and it also happens to Sumung's other series phone. They claim the service center does not cover any warranty and needs to pay for the screen replacement. Some even get their repaired phone back, the green line is back for a month later. Does this can actually can be fixed? 

I've been sick of negotiating with Samsung customer service staff as this happened before. It started with a suddenly appearing tiny green dot, at that time still under the warranty period, the staff checked my phone and tell there was some scratch on the back, so the screen issue will not be covered by warranty. Also, the manufacturer-given screen protector only lasts for 8 months, it then starts to have a bubble/peel-off in the middle. After paying to change the screen protector and 1 month later same issue back. I can ignore these issues but currently, the horizontal green line is really annoying and affected my usage.  Can someone advise on the solution, please?

 

oeng_1-1691385011762.png     oeng_3-1691387313607.png

 

 

 

 

20 REPLIES 20
Glenntech
Samsung Members Star ★★
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If you go into the phone app
Dial *#0*#
At the top are three colour test cards.
If the line remains on these tests, then likely you are looking at booking a repair
If it dissappears on the tests, then it's like a theme or app issue
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AndrewL
Moderator
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@oeng: Further to the above, if the green line is visible in the screen hardware test suggested by @Glenntech, then please reach out to our Support Team by heading to samsung.com > Scroll to the bottom of the page > Contact us, and an advisor will be able to arrange an engineers inspection for you. 

Zaker1
Student
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Facing same issue. Went to samsung care center in Bangladesh. They suggested to change the screen by my own cost. Very disappointing. Z flip 3 a.jpegZ flip 3.jpeg

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Smitpipaliya
Student
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I'm also facing the same problem but Samsung is saying as your device is out of warranty you will have to pay replacement charges and they said we have run our test on all devices but problem are persisting only with S20,S20+,S20 Ultra and Note 20 so we are coving those phone's screen replacement but for Flip 3 or any other device you will have to pay charges.

Zaker1
Student
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Without any physical damage, due to Samsung's display and or software update problem, who will bother with Samsung flagship phone for anymore? I solved my problem by switching to i-phone. Bye bye samsung. 

Smitpipaliya
Student
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Hi, oeng. I Don't know is it your name or something else? Anyway, regarding the green line issue I also had same kind of problem with my device and my device is also out of warranty and somehow after 1 and half month of convincing Samsung for replacement of screen they have approved it and today I got my device with new display and I had to pay only service and gst charges only other charges were catered by Samsung.

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Members_HgZjiFM
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Hi when you say the phone app what do you mean what's the icon ?? 

 

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Glenntech
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The phone dialer app circledScreenshot_20231030_134504_One UI Home.jpg
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Why_again
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I started to feel that Samsung is a big bully.  Devices not properly tested and seems like the latest update caused this issues.  It happened to me and like above said, it is out of warranty.  Shouldn't Samsung as a big name be more responsible when doing update?