The Samsung Upgrade programme means that you can have always have the latest Galaxy phone.
A finance programme that allows you to get the latest Galaxy phone every 12 months, while only paying for a percentage of the phone’s value.
How it works
Just three easy steps
How quickly do I have to send my old phone after upgrading?
Once your new device is sent, you will be sent a separate pre-paid packaging for your returns so that you can return your old device to Samsung for free. You have 7 days to transfer your data and send it back to us.
What should I do before I send my old phone to Upgrade?
At the moment, it is not possible to switch from one series to another on the Samsung Upgrade Programme. We have relayed to the business that there is interest in switching between the series on the Upgrade Programme.
If you are currently eligible to upgrade (as you are on your final 24th instalment of your agreement), to switch between series you could:
I am due an upgrade via the program but have just started a job where i can get the 10% off via the EPP (Employee Purchase Program).
It says on the Upgrade Lounge FAQ that the EPP can used but I am unable to find any option to select the upgrade program once on the EPP portal.
Has anyone managed it?
You can newly join the Samsung Upgrade Programme via your Employee Purchase Portal (EPP), but we will always ask that you manage the next phase of your upgrade at https://www.samsung.com/uk/samsung-upgrade/
If you are already within the Upgrade Programme (between month 1 and 23), your contract and financial agreement is already fixed so you would not be able to add any EPP discount until this agreement has concluded.
Thanks for that.
So if you wasn't already part of the upgrade scheme, you would only get the discount once at the initial agreement.
However, I thought each contract was its own separate agreement and by returning the phone, it closes it out?
Plus I cannot find any mention of the upgrade program on the EPP portal.
This seems slightly unfair on some. Also a strange business model for others. If you're an S21 owner, Samsung are essentially stopping someone upgrading to a product that is twice as expensive. If you are a note 20 ultra customer (Like myself) samsung are essentially stopping your upgrade programme because there is no new note and the fold 3 with it's stylus seems to be the replacement.