Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Galaxy Z Flip Cracked screen on the fold

(Topic created on: 03-07-2022 05:49 PM)
Titchmartian
Apprentice
Options
Galaxy Z Fold | Z Flip
Pick up my phone today and find that the screen is cracked along the fold. It hasn't been dropped or damaged in any way. I see that lots of people are now reporting this issue... Has anyone managed to get their phone replaced by Samsung.. this is clearly a manufacturing issue. 
5 REPLIES 5
Timo63
Explorer
Options
Galaxy Z Fold | Z Flip
In deep discussion with Samsung about it.
If they tell you to send it in for inspection at TMT First DON'T!!
My phone was in perfect condition other than the cracked protector. They invalidated the warranty claiming the screen was damaged. I beg to differ!
Titchmartian
Apprentice
Options
Galaxy Z Fold | Z Flip
Thanks for sharing your progress. Dud you contact samsung through this platform?
0 Likes
Timo63
Explorer
Options
Galaxy Z Fold | Z Flip
No. Phoned customer services who said there was a small charge of £15-£20. I accepted that and they collected the phone next day. Got an invoice for £279 !!
0 Likes
Titchmartian
Apprentice
Options
Galaxy Z Fold | Z Flip
Jeez! That is insane. I'll contact CS and see what they say, I've now read a few people that got shafted by sending their phones for inspection.
0 Likes
Timo63
Explorer
Options
Galaxy Z Fold | Z Flip
Have a look at the latest Google reviews for TMT First and then you will be prepared for your discussion with CS. 😃