Galaxy Z Flip 3 screen protector replacement

[Lacey98]

I am based in the UK and due to have my flip 3 collected to have the screen protector replaced as it has broken along the crease of the phone, its within warranty but I was told I need to back up my phone in case they wipe it, has this been the case with other people who have had the screen protector replaced? It seems like a lot  effort for a new screen protector.

[Glenntech]

Yes 100% backup your phone.
If they decide the screen needs replacing as well, they will be changing the battery while the screen is out.
So always backup your phone before anyone does any work.
While they have it you won't be able to do this

[AndrewL]

@Lacey98: Further to the above, our engineers will sometimes carry out a factory data reset for data protection purposes, so it is important to backup your device when you use our warranty service. For a guide on how to do this, please refer to the steps in the link below, or head to Settings > Accounts and backup > Samsung Cloud > Back up data, followed by Google Drive > Back up data.

https://www.samsung.com/uk/support/mobile-devices/backing-up-and-restoring-data-on-my-galaxy/