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Galaxy Fold5 - Google Wallet/Play: Device Isn't Certified

(Topic created on: 02-11-2023 12:26 PM)
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Hennessy0121
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Hi all,

My fold works perfectly except that Google Play says my device isn't certified. 

This means I'm unable to use Google Wallet, not able to add a card etc. 

I think it's because the device is registered with the Samsung One UI Beta Programme. 

Can anyone advise a step by step process how I can fix this please? I think Samsung are able to remove the device from the programme, is this correct? 
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ironass
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@Hennessy0121 

 

Samsung state in their enrolment Terms & Conditions that, "Google Pay is not executable in Beta version".

 

To leave Beta, go to...

 

Members app  > Beta notices > FAQ of the One UI Beta Programme > Item 11. (See screenshot)

 

BETA LEAVE Screenshot_20231102_123139_Samsung Members.png



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
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Hennessy0121
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Thanks for you reply. Ive previously tried this, but this is the message I receiveScreenshot_20231102_125644_Samsung Members.jpg
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ironass
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@Hennessy0121 

 

Have you changed your Samsung account recently?

 

What happens if you connect your device to Samsung Smart Switch? You should be offered the chance to Downgrade from there (see my previous screenshot).

 

WARNING. Leaving the Beta programme will reset your device (see previous screenshot).

Any problems, you can call the dedicated Beta line that I have posted previously. 



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
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Hennessy0121
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I've purchased the phone second hand (like new condition), so I assume the previous owner added the beta software.

I'll have a go at the smart switch thingy and let you know how I got on.
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ironass
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@Hennessy0121 

 

Samsung Smart Switch...

 

https://www.samsung.com/uk/apps/smart-switch/

 

 



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
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