25-07-2023 05:43 PM in
My Galaxy fold 4 which is less than a year old and in great condition starting having issues. First the front screen went black then the wifi and Bluetooth wouldn't turn on followed by the inside screen going black. I called Samsung and they said it was under warranty and I would have to send it in and be without a phone until I got it back. That's the first red flag. I send it in and received a text telling me it wasn't covered due to damage. I dond think so. I called and they said there were scratches on the camera and the screen. (Normal wear and tear). Which by the way none of that has anything to do with the issues I was having. So instead of repairing their faulty equipment they found something to get out of fixing the phone and are trying to charge me over $500 to repair it. This is some kind of Samsung has going. I will be looking into some kind of class action lawsuit. This is the worst customer service I have ever seen and I will never buy anything Samsung again.
25-07-2023 07:10 PM in
25-07-2023 08:44 PM in
Yeah I figured that. I'm extremely disappointed with Samsung. I've been using Samsung phones for over 10 years and for them to treat loyal customers like this is unacceptable and has turned me off from buying anything Samsung ever again. To void the warranty because they said there was a scratch when the problem was something internal blows my mind.
26-07-2023 03:09 AM in
I feel for you. Your experience is an exact mirror of mine. Had the exact same issues with wifi and Hotspot, overheating , big screen. Samsung told me the same thing after 2 months of waiting after I shipped it to them.
28-07-2023 07:39 AM in
There was no damage to my phone. I had it in a case. The point is Samsung is trying to rip people off and not stand behind their products. Even if there was a scratch it wouldn't cause the screens to go black and the wifi to not turn on which are known issues moron
28-07-2023 10:49 AM in