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FOLD 3 no sound at all

(Topic created on: 28-05-2024 09:09 AM)
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Z Fold 3 Speaker
First Poster
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My Samsung Fold 3 totally lost all sound from the phone in just over a year of use.

I went to an Authorized Service Center and was charging me SG$700 to repair it.

An independent specialist informed me that this issue is product failure and not user issue (never dropped, screen display OK..) Samsung should understand between product failure and user issue. 

This speaker issue (no sound from call, music, ringing) means the connection cut off maybe because of the fold screen design cutting off the cable to feed the speaker. Nevertheless Samsung should take responsibility and repair this issue at no cost to customer.

 

6 REPLIES 6
BandOfBrothers
Samsung Members Star ★★
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Have you now gone back to Samsung with your independent specialists report 🤔 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

P3470
Student
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I updated my fold 3 yesterday 14.6.24, no sound at all on the phone after the update. Bluetooth works so I have to use that for calls. This sucks big time, this was obviously something in the upgrade that stuffed the sound

Ethan12
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Totally similar issue happening to my Z fold 3 at around the same time. First experience is s21ultra displaying green line on LED screen after update, now zfold3 gives the speaker issue after update. Samsung is a nightmare for me now.

Akim09
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This issue just happened to my Z Fold 3 a couple of days ago. Can't recall whether there was an update though, but certainly didn't drop it whatsoever. However, found that if you folded the inner screen at a certain angle, the sound returns to normal. Sound on the outer screen was fine, up till today, that is. Have to wait to return to SG to figure out what is the issue.

Brendonoc
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Same here. Must be a new Fold out...

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Brendonoc
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I removed the connection to my Watch. Fixed my Audio issue you have also got

You could try uninstalling apps that use or cotrol Audio one by one.

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