My Galaxy Z Fold 3 at 4 months old the screen protector started lifting in the middle where it folds, I reported this to where I bought it. 2 months later my phone got a black line through the middle (see photo) where it folds and only the bottom half of the screen worked the top half was frozen/dead. Over the rest of the day the black in the screen bled over 95 percent of the screen. I took it to where I bought the phone and the store person said the phone was immaculate and had no signs of damage and this is what was written on the delivery docket. My phone had never been without its "samsung" case. When the report came back from the technician they wrote I had damaged the phone and it would cost just under $600 to fix.
Clearly Samsung has not got the technology for folding screens right especially after reading all the complaints on this forum, this is a massive issue. Why they are still selling these phones is beyond me, they are a fraud. I have asked for my phone to be returned unfixed as I will not pay to fix an obvious manufacturing issue on a 6 month old phone. I will however be reporting it to the ACCC and I hope all of you who have the same issues report it too.
I had similar issue with my version2, crack right on the fold, sent back to be told I had to paid 600 odd, seems it's standard for samsung to do this even though they clearly have design flaw
wow I was just about to buy a version 3 because I thought there is no way the will still be making it if the issue still there wow
How dodgy will have to look at other options
Perhaps some one needs to do class action on samsung on this 🤔
You would think so, I'm amazed at the lack customer care samsung has
It's clearly protocol to blame the purchaser instead of admitting its a design flaw
I’m going through the same issue myself, have asked for my be to be returned as not going to pay, disgusted with the customer care.. not going to let it rest
Mines the same after 5 months I refuse to pay as what’s to say it won’t happen again in 6 months I’m currently using my daughters old iPhone (I hate it) but at least it works I hope you get sorted