Iso help. Flip phone defective and still under Samsung warranty. I returned it for repair. Defect remains. I went to my T-Mobile store so they could be a witness that the problem still exists. After spending HOURS-over 3-- with Samsung and bring told by a supervisor that I could go to my T-MOBILE store and get a replacement phone, Samsung renege and states I need to submit for another repair or use my insurance to get a replacement phone-- which would cost me. Plus, my insurance refused to even address the issue since still under Samsung warranty.
Are you in the states @Flip-off Z ?
Samsung in my understanding can't enforce a network to replace a phone.
I assume your out of any cooling off period that T-Mobile set.
Different countries have different terms and conditions etc when it comes to how a consumer stands so you'll need to check those and check the terms and conditions of your standalone insurance.
I wish you all the best.
Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.