06-08-2022 10:59 PM
Iso help. Flip phone defective and still under Samsung warranty. I returned it for repair. Defect remains. I went to my T-Mobile store so they could be a witness that the problem still exists. After spending HOURS-over 3-- with Samsung and bring told by a supervisor that I could go to my T-MOBILE store and get a replacement phone, Samsung renege and states I need to submit for another repair or use my insurance to get a replacement phone-- which would cost me. Plus, my insurance refused to even address the issue since still under Samsung warranty.
Advice?
07-08-2022 12:27 AM
07-08-2022 05:40 AM
Are you in the states @Flip-off Z ?
Samsung in my understanding can't enforce a network to replace a phone.
I assume your out of any cooling off period that T-Mobile set.
Different countries have different terms and conditions etc when it comes to how a consumer stands so you'll need to check those and check the terms and conditions of your standalone insurance.
I wish you all the best.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
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