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Flip 4 with presale promo never delivered

(Topic created on: 16-10-2022 09:46 PM)
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nirjharize
First Poster
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I purchased a flip 4 during pre-sale on Aug 10 with trade-in of flip 3 which brought down the price to 100$. It's been more than 2 months (Oct 16 today) and the flip 4 never got delivered. I called customer service over 10 times, most times they say that are escalating the issue and some other times they say that they we will refund me. Neither of these worked. Now they try to sell me the flip 4 phone without the pre-sale deal. 

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Glenntech
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This is one of those regional questions which would be best asked on the Samsung community in the U.S
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

The system of trade in is different to here in Europe
Sounds like you got a fantastic deal, and hopefully you get it resolved soon