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End Jan 2024 and still no upgrades for me?

(Topic created on: 26-01-2024 07:54 PM)
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Members_FLCqBVh
First Poster
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So I have a Z fold 5 which every time I try and upgrade it still tells me im up to date with the old November security update, etc - surely by now in the UK we should be able to update?

I cant find any up-to-date info on this ?

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4 REPLIES 4
Glenntech
Samsung Members Star ★
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My unlocked Z Fold 5 is on 1st January patch.
Did you purchase the phone through a network provider?
Or some other retailer?
Some network provider phones can get updated much later occasionally. I know I found this with O2
Also some other retailers may import from another region.
Maybe you can try connecting to a computer and using smartswitch to try and see if you can get it
Piper123
Maestro
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Where did you purchase your device from please.

There are update issues if the device is not a UK / EU model.
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Members_FLCqBVh
First Poster
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it was purchased as refurbished on ebay from a large uk corporate selling unlocked uk version of the phone

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ironass
Samsung Members Star ★
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@Members_FLCqBVh 

 

Have you tried to connect to the Samsung PC suite, Smart Switch and check via that?

 

Also, as it is a refurbished device from eBay, what is your current, "Service provider software version"?

 

Settings  About phone > Software information > Service provider software version



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My device... Galaxy Z Fold5 5G 12/512GB (G946B D/S) CSC EUX. Android 14. One UI 6.1
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