Disney+ Code Promotion

[SamiB86]

Disney Plus code not working for me via the Samsung Boost promotion. Anyone else having trouble with this? 

Tried calling Samsung but they are having trouble understanding what is going wrong themselves.

[PaulM1]

Hi there, @SamiB86. We're always happy to help here. For clarity, are you having a problem generating a code on the Boost site, or are you experiencing a problem using the code that you've generated on the Disney+ site?

If you're experiencing a problem claiming the code via the Boost site, please can you let me know what happens when you try to claim it and which steps you've tried so far?

[SamiB86]

Hi, yes the problem is on the Boost site.

[dsss]

I have the same issue, when click claim promo nothing happens and it shows how to claim promo again

[SamiB86]

It's affecting a lot of users it seem, such a poor show from Samsung

[T0mmmee]

The device does not come up, the product doesn't exist when registering my tab s9+ therefore cannot claim the promo

[Robuk77]

Same here on z fold 5 . I click on my device then nothing, it does not generate a code .

[PaulM1]

For anyone who is experiencing this unusual issue, please continue to liaise with our Support Teams here:

https://www.samsung.com/uk/support/contact/contact3/

Liaising with the Support Teams will ensure that you are taken through the required steps to redeem the code. If this does not produce the desired outcome, the matter will be escalated. 

If anyone would like to share what's happening when trying to claim the code, I'd appreciate it if you could share a screen recording of what specifically is happening on the Boost site:

https://www.samsung.com/uk/support/mobile-devices/record-and-capture-your-galaxy-phone-screen/

This will give us a better idea of how this issue is manifesting, and we can then make some suggestions.

[SamiB86]

This is a better understanding what occurs when you are on Samsung Boost, you select device but nothing happens.

[T0mmmee]

Post that video to the link as the guy stated. Not just here