05-08-2023 05:11 PM in
05-08-2023 05:21 PM in
Hi there, @SamiB86. We're always happy to help here. For clarity, are you having a problem generating a code on the Boost site, or are you experiencing a problem using the code that you've generated on the Disney+ site?
If you're experiencing a problem claiming the code via the Boost site, please can you let me know what happens when you try to claim it and which steps you've tried so far?
05-08-2023 08:07 PM in
For anyone who is experiencing this unusual issue, please continue to liaise with our Support Teams here:
Liaising with the Support Teams will ensure that you are taken through the required steps to redeem the code. If this does not produce the desired outcome, the matter will be escalated.
If anyone would like to share what's happening when trying to claim the code, I'd appreciate it if you could share a screen recording of what specifically is happening on the Boost site:
This will give us a better idea of how this issue is manifesting, and we can then make some suggestions.