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Original topic:

Cracked screen Fold Z3 after opening the phone this morning!

(Topic created on: 06-02-2022 02:27 AM)
Duarte79
First Poster
Options
Galaxy Z Fold | Z Flip

Cracked screen after opening phone this morning !Cracked screen after opening phone this morning !

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6 REPLIES 6
RuthlessAfro24
Voyager
Options
Galaxy Z Fold | Z Flip
If your Fold is still under warranty take it back to Samsung for a replacement
BandOfBrothers
Samsung Maker ★★
Options
Galaxy Z Fold | Z Flip

That looks to be the factory fitted plastic tpu screen protector that can be peeled away and then the Fold³ used without a screen protector, or can be replaced by a Samsung Service Centre or by you if you purchase one.

Options are also available via Whitestone Dome and other 3rd party accessories companies @Duarte79 


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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Duarte79
First Poster
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Galaxy Z Fold | Z Flip

It's definitely cracked. The screen is not working at all. I opened the phone and I just heard the screen cracking. Almost $3000 phone.

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BandOfBrothers
Samsung Maker ★★
Options
Galaxy Z Fold | Z Flip

If that's the situation then please seek support from Samsung.


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I have no affiliation with Samsung.

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SereneH
Moderator
Moderator
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Galaxy Z Fold | Z Flip

Hey, @Duarte79! We'd recommend contacting the Samsung Support Team in your region: https://www.samsung.com/us/support/contact/

They'll be able to help you with your Fold3. 

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planetmike
Explorer
Options
Galaxy Z Fold | Z Flip

This is a manufacturing defect and these phones should be recalled. Similar issue is occurring with the Z-Flip along its hinge. Here is a photo of my Z-Flip. As you can see there are two small cracks, about 4mm each. My guess is these will migrate and expand across the hinge with time. Speaking with Samsung Support and their affiliated local shops in the States, these screens are color specific (since they replace the back shell when replacing the front screen) and the black ones are on back-order. Generally speaking, the customer service is awful. Rather than a one-stop-shop concept where Samsung would coordinate the entire repair for you, here they want you to call each shop individually. This can only enrage their customers further!!!....

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