05-10-2022 03:34 PM
Had my Z fold 3 or 13 months it has now developed the black line up the fold and right hand side is not operable. Assuming the screen has cracked along the fold hinge.
I sent the phone to EE as it's covered by unlimited warranty. They have refused to fix as they say it's a damaged screen and not covered.
Should I make an appointment with Samsung Experience or am I just wasting my time ? My assumption is they'll also blame me for damaging the screen.
For the record I did not damage the screen it just cracked when I opened it and that was that.
Anyone considering paying for a foldable phone I would suggest you don't. You were warned.
Solved! Go to Solution.
04-12-2022 11:27 AM
31-01-2023 06:10 AM
21-02-2023 08:32 AM
HELLO FRIENDS, MY FOLD 3 UNEXPECTEDLY A BLACK LINE OCCURRED IN THE MIDDLE OF THE SCREEN AND THEN IT STARTED TO SPREAD THROUGHOUT OUT THE SCREEN. AND NOW ITS TOTALLY BLACK AND NONUSABLE. MY PHONE IS STILL UNDER WARRANTY. WHEN CONTACTED THE SERVICE CENTRE WITHOUT ANY FURTHER REASONING THEY BLINDLY DENIED IT, THE REASON BEING USAGE PROBLEM. WHICH IS TOTALLY A NUISANCE. WHEN ASKED BY THE SERVICE CENTRE TO POINT OUT PHYSICAL DAMAGE, THEY CANT FIND ANY. AND MORE OVER UNOFFICIALLY THE SERVICE GUY TOLD ME, A LOT OF CUSTOMERS WHO BOUGHT THIS FOLD 3 ARE FACING THE SAME PROBLEM, SO SAMSUNG HAS TAKEN A DECISION TO BLINDLY DENY ANY FREE WARRANTY SIGHTING ANY REASON, AND CHARGE FOR REPAIRS. SO GUYS KINDLY ASK YOUR FRIENDS OR ANYONE NOT TO GO FOR THIS FAULTY NEW FOLD TECHNOLOGY OF SAMSUNG. FOR SURE THEY WILL SUFFER.
09-08-2023 05:29 AM - last edited 09-08-2023 05:38 AM
I was considering claiming 'mis-selling' against Samsung because there was NOWHERE in the online info about Z Flip 4 that the screen protector would need replacing frequently (mine has cracked after only 8 months) and that they only cover it for ONE replacement during the entire 2 year warranty. I bought my phone based on the '200,000 fold lifetime' which I figured was several years. Now I've found how easily the screen protector comes off I've just removed it and ordered some from Amazon
09-08-2023 09:01 AM
09-08-2023 09:03 AM
09-08-2023 09:04 AM
16-12-2023 11:19 AM
with my Z Flip 4 it was only the screen protector which had cracked along the fold line. I removed it and bought a replacement screen protector off Amazon, looks fine now.
16-12-2023 11:20 AM
18-01-2024 08:24 PM