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Claiming 1year free samsung care+

(Topic created on: 27-11-2023 02:10 PM)
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Pamela87
First Poster
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Hi all,

Hoping to get some help here.
Just bought the zflip5 which came with 1year free samsung care+ but i can't find where i redeem this, does anyone know?
The promotion is noted on the order so i expected to receive documents for the cover.
Have seen a thread for the flip4 on here which showa web page where you claim the 1 year but this is no longer on the website and i have also tried to purchase the cover as instructed on the thread but it insists i pay the full price rather than reducing down to £0.00. The offer ends at the end of November so want to get the sorted asap!
Thanks for any help you can give.
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4 REPLIES 4
BandOfBrothers
Samsung Members Star ★★
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When this particular offer was available when I purchased one of my phones it was a tick box option when placing the order for the phone. 

It wasn't a have the phone delivered and then claim the Samsung Care+ offer. 

I'd suggest to speak with your regions Samsung Customer Support Team to ask what's showing on your account currently @Pamela87 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Pamela87
First Poster
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I had the tick box and it shows on my order email but i was expecting docs for the policy as well, did you receive anything like this? I wouldnt know where or how to claim if i needed to
Thanks
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Obsydian
Samsung Members Star ★
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I got this with my ZFold4 and expecting it for my ZFlip5, for the former it came directly to my email.
Regards Obsydian - (Car & Tech Evangelist)

MY DEVICES: ZFold4, Watch6 Classic, Book2 Pro i5 5G [Laptop], Buds Pro2, M70A 32 & 43”; [Monitor], Smart Tags, Dell Inspiron G5 [Laptop] / FAMILY DEVICES: ZFlip3, ZFlip4, ZFlip5, Watch6 Classic, S8 Ultra; S7+ [Tablet],  Buds Pro, iPhone 12, iPad Air 2, Air tags, iPad Mini 5, iPad Pro 12.9 GEN2 [Tablets] / HOME DEVICES: QN95A [TV], Q900A / SWA900S [Soundbar, Rears], MC28M6075 and MC32K7055 [Microwave], Jet 75 Complete (Vacuum), Samsung Level [Speaker]
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Pamela87
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Thanks, looks like i need to ring to check its all set up.
Thanks for help both of you
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