15-08-2022 08:19 AM
Been trying to buy a Fold 4 from Samsung shop online, each time I try I get confirmation that they have received and are processing my order, and shortly afterward I get a cancellation notice.
I have tried using my work discount access, my student discount entitlement (on separate occasions) as well as paying outright (using different cards). My bank puts the money aside when the initial order is placed so I know its not a bank authorization issue.
I have also tried using Samsung finance, they accepted me and took the initial deposit, only for the Samsung store to reject the purchase - this means that they won't accept me for finance if I try again due to too many applications for finance in a short period of time.
Talking to customer care at first they told me my bank rejected the payment, checked with the bank and there was no problem, they then told me that it was due to not meeting the terms and conditions - but cant tell me why. The final reason was that I was a security risk. I dont understand how I can be a security risk when the funds were ring-fenced by my bank to pay outright for a phone.
They have accepted purchases from me in the past, S9, Note 8 and a smansung watch
15-08-2022 08:31 AM
15-08-2022 09:34 AM
Tried that, tried an alternate email address, and still get rejected. Even tried entering both the billing and the shipping address manually and it still gets rejected
06-12-2022 12:10 AM
Did you ever get it resolved? Samething is happening to me
06-12-2022 12:40 AM
It's happening to me also. But I just head to samsung centre in my country. they help me to solved it.
02-02-2023 11:38 AM
Same problem is happenig with me and everytime I try to make any payment via either Card, Paypal or anything it just throwas an error that the transaction could not be completed and then throws multipayment detected.