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Original topic:

Calling all faulty Samsung Z Flip/Fold owners - CLASS ACTION NEEDED

(Topic created on: 14-05-2023 07:50 AM)
13018 Views
Alvie_Huit
Apprentice
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Enough is enough. 

Despite what Samsung says in response to user complaints, the crease/crack along the fold of our Flips and Fold phones ARE a common problem irrespective of whether occuring within the 1st year of ownership or shortly thereafter.

Let's call it what it really is: A component defect. 

It's very disappointing, irresponsible and dodgy of Samsung to deem the issue as 'user damage' to evade accountability and foist hefty repair costs upon the user.

How many of you flip/fold owners have worn the burdensome frustration and inconvenience of having your phone fixed in the early days of ownership? How many of you have felt you've had no choice but to pay for Samsung for the repair, or, write off the cost of your phone entirely and buy a new more reliable phone to replace it??

The crease/crack in my phone appeared out of the blue through absolutely no fault of my own. I know I am not the only one.  Laying the blame at my feet is utter rubbish.

At the very least, a smart phone should endure 3 years of good use.  Not 2 weeks, 6 months or 1.5 years.

Even if Samsung says that the phone was broken because of ‘user damage’, one must look at the structural integrity of the phone itself and question how it could so easily be damaged by users so early on in the phone’s life.

For those of you out of pocket for a repair and/or the cost of an unusable phone plus a new one, let's band together and launch a worldwide class action lawsuit against Samsung for this issue and get our money back.

Who's with me?

I know they've been other community members who've complained or mentioning class actions elsewhere within the community (I among them) so i think it's time. 

Enough really is enough. 

Please respond here and to any other post regarding class actions on this website and elsewhere to further this cause. 

136 REPLIES 136
dknl
Student
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For anyone in Canada. I contacted the better business bureau and filed a complaint against samsung and my zflip3 crease crack. After several stern emails I got a repaired phone in my hand today. No charge.  I would do the same.

ITS_ME2022
Explorer
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Just keep in mind that the remanufactured phones are only guaranteed for 90 days.

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Members_3wGdTJL
First Poster
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My fold 4 was days out of warranty when the black screen of death, on opening 1st appreard. Samsung returned my phone saying it had a scratch on the corner and dident even offer a repair !! I think a class action is needed. I have always used Samsung and I'm a defender of the brand. However now I'm dissatisfied. The phone shold last longer than 1 year.

C03
Explorer
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I hope your days of defending this brand are over. Can you make it to New Jersey to file a case for all of us? 

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C03
Explorer
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This discussion is for Folds bought directly from Samsung.com

Remanufacturing Folds should be banned.

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C03
Explorer
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In US BBB holds less power in a say than Dunkin Donuts.

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Maddi r
First Poster
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Please let us know if you do. I will file with you. I am so fed up with this phone not working. I would like to sue them because I am sooo tired of it

Raulita4ever
First Poster
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Both mine and my husband’s flip4 phones creased almost at the same time, at the 9-10 month mark. Samsung has been less than helpful and doesn’t seem to stand by their product.  Sign us up for a class action.  Definitely a recall is in order because it is a defective product.  Steaming and frustrated is an understatement on how we feel about Samsung.  Hey Samsung — make it right!!!

C03
Explorer
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We just need to make it to a NJ court. It will be less than $200 per person to file a class action there. So far, only Antonio Lewis of US, 1 person filed a class action against Samsung for Fold 3 inherent defect. If Samsung buys him off, if he loses, or drops his case, we won't see a cent, ever. There is no limit to how many class action suits can be filed against Samsung at the same time. We need more people to step up, including myself. If anyone is going to NJ from Midwest US for this, please include me in travels & I will split all the travel costs & I will file a class action in NJ.

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C03
Explorer
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Samsung didn't want to recall Note 7 when it caused only a few fires. It took Samsung dozens of US house, vehicle, office fires to do a recall. That said, they will never do a recall unless are ordered to do so by the government. Since Fold 3, your Flip 4 pose no fire danger, government unfortunately couldn't care less about our broken screens.

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