Hello friends, I have a Z Flip that started to form a line of dead pixels in the center, went to the service center they asked me to remove the password from the device, so I told them I want to reset the phone because I have my data on it, the Samsung service guy got angry and told me I have 2 minutes to reset the phone or he will cancel my order, I couldn't reset it so I gave him the phone without reset and he assured me it is safe.
After 2 hours I came back and he told me the phone is damaged and I have to pay a fraction of the repair, my phone is not damaged I asked him to show me the damage, he told me the phone does not open fully I showed him there's no problem with it opening, he told me that I removed the original screen protector, I told him this model does not come with screen protector, so he started searching through the phone and found a tiny scratch, he pointed at it and said this, the case is damaged you have to pay, I escalated that for the the central Samsung service and after a half hour call he told me that he cannot help, not sure what should I do, they are asking for 50$ but the problem is that I dont trust Samsung service and am sure with that attitude he will intentionally mess up my phone, all of that because I said I don't trust giving you my phone unlocked with my data on it.
What do you think?
