Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Awful Customer Service- Hinge broke after 2 months- Don't buy

(Topic created on: 28-11-2022 01:19 AM)
Zak Shah
Apprentice
Options
Galaxy Z Fold | Z Flip

Bought a brand new Fold 4 phone 2 months back. I took care of it like a baby .Never dropped it. All of a sudden my phone did not open open flat. I shipped them and they claim there was a damage and it is not under warranty. That is just ridiculous. I must have called them 20 times and asked them to talk to supervior and they never return call.By the way they are asking for $600 to fix it. Worst phone and worst customer service. I will switch to Iphone who treat people fairly.

4 REPLIES 4
BandOfBrothers
Samsung Maker ★★
Options
Galaxy Z Fold | Z Flip

Did Samsung supply the phone directly to you ?

Did the Samsung Service Centre provide a worksheet assessing the phone to list what they say has caused the issue ?


Daily Driver > Samsung Galaxy s²² Ultra 256Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Zak Shah
Apprentice
Options
Galaxy Z Fold | Z Flip

No nothing was provided. I asked them to send me back the phone. Shall I ask for  worksheet?

0 Likes
Zak Shah
Apprentice
Options
Galaxy Z Fold | Z Flip

Screenshot_20221121-234023.png

0 Likes
GabrielCohen27
Explorer
Options
Galaxy Z Fold | Z Flip
Hi Zak, do you have any electronic appliances insurance, if you have claim on it if yes.
0 Likes