Awful Customer Service- Hinge broke after 2 months- Don't buy

[Zak Shah]

Bought a brand new Fold 4 phone 2 months back. I took care of it like a baby .Never dropped it. All of a sudden my phone did not open open flat. I shipped them and they claim there was a damage and it is not under warranty. That is just ridiculous. I must have called them 20 times and asked them to talk to supervior and they never return call.By the way they are asking for $600 to fix it. Worst phone and worst customer service. I will switch to Iphone who treat people fairly.

[BandOfBrothers]

Did Samsung supply the phone directly to you ?

Did the Samsung Service Centre provide a worksheet assessing the phone to list what they say has caused the issue ?

[Zak Shah]

No nothing was provided. I asked them to send me back the phone. Shall I ask for  worksheet?

[Zak Shah]

 

[GabrielCohen27]

Hi Zak, do you have any electronic appliances insurance, if you have claim on it if yes.