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Original topic:

Anyone know if there's a complaints email or form for samsung ?

(Topic created on: 05-09-2022 10:20 AM)
Yash92
Pioneer
Options
Galaxy Z Fold | Z Flip

I've been told by multiple agents by order is ready to be shipped but they refuse to ship it for another 12 days, it's the bespoke edition it's all made etc and it's just sitting in their warehouse in the UK, i've seen people get theirs early but they legit refuse to even remotely consider sending mine out before the 17th, all i get is constant copy and paste replies, disgusting service.

4 REPLIES 4
CarlH
Moderator
Moderator
Options
Galaxy Z Fold | Z Flip

Hey @Yash92. For any order queries it would be best to contact the Online Shop Team for any updates on your order. They can be reached on 03307267467. 

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hazeel485358
First Poster
Options
Galaxy Z Fold | Z Flip
How do you make a complaint?
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Yash92
Pioneer
Options
Galaxy Z Fold | Z Flip
You can't, legit they all refuse to give you any information on how to do so.
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ChelseaH
Moderator
Moderator
Options
Galaxy Z Fold | Z Flip

Hi @hazeel485358 If your complaint is regarding an order or the online shop, you can contact the number provided by Carl above. Alternatively, if you look to contact the Samsung Facebook, Twitter or Instagram page with full details, they can look at getting your complaint escalated internally.