Anyone else still waiting for their flip/fold return pack

[Chooii]

So... got my flip 4 delivered sat 27th August and I'm still waiting for my return pack to show up. Just starting to get worried that the returns period will pass and klarna will start biling again. With the mail strikes and the usual 3-5 days they tell, along with the fact the my returns pack for my old smartwatch (which I ordered after the pre-order with the surprise £100 voucher) has already arrived and been sent back.

I haven't even had an email confirmation to say the the trade in is in progress.

[AndrewL]

@Chooii: Have you tried checking the packaging that the Flip 4 arrived in, just in case the pre-paid envelope for your existing device was included here? If it isn't there, then please reach out to our Shop Team on 0330 726 7467 to let them know, and an advisor will be able to look into this further for you. 

[Chooii]

No, there wasn't any other paper work other than the packing order. I'll have to give them a go tomorrow.

It was weird, the returns slip for my old smartwatch was in the delivery with my watch 5.

[Chooii]

Having a looking through my emails, found the trade in email. I just shoved it in the phone folder unread. Still dated a week ago. Hopefully it'll turn up tomorrow. Fingers crossed.

[JohnMalys]

If it helps, I had my Fold4 on 16th August, my returns pack came on 27th August. I sent my Fold3 back same day, today had notification that they were settling previous Klarna balance. Definitely seems disjointed timeline compared to previous years

[Chooii]

Thanks. That's reassuring.

[christianlowe]

I got the return pack same day as my fold 4 was delivered 19th August I think.

[hipwell]

My returns pack came 2 days after, sent the fold 3 straight back, they received it yesterday and shortly after I got an email from the upgrade team saying they will now clear my old debt with klarna within 10 days.

[hipwell]

Aby overpayment will be refunded by samsung, I already enquired about that as they didn't put my payments on hold untill yesterday and the direct debit for both comes out on the 5th.

[Chooii]

Fortunately, I have an email saying that the payments have been paused for 30 days. Guessing the returns pack is in the mail system somewhere.