Well i had the same happen as most, i went to sleep and the phone was fine woke in the morning and opened it to hear the screen crack along the fold.
Samsung have denied that this is a manufacturers fault and imply that i have damaged the tiny rubber on the hinge of the phone although i believe this is caused by the cracking in the first place.
Samsung do not offer any support and their Warranty is as worthless as the phone. at first i was told the phone wasnt under warranty even though they offer a 2 year warranty and the phone hasnt even been out 2 years
They then told me there was an impact point on the screen and pointed to a piece of glass missing from the crack, then it was the little rubber. Honestly ive never heard such rubbish from such a large company, im currently going to pursue this through trading standards and solicitors as the phone is only 3 months old.
Personally i would now say i will never buy a samsung again, as a company they are a let down. maybe i should have been with Apple all this time because at least they offer help and support and uphold their warranty. im sorry for anyone who thinks their new phones may be worth a try because before you make any purchase from them i would take a good look at the reviews and faults they have with their products and how quick they are to blame the consumer instead of admitting a fault with hundreds of people complaining about the same thing.
For others in this same situation please visit www.samsungsflagshipfailure.co.uk as i will be using any information provided to help others get their money back from samsung during the court process. The website will be up in a few days
