20-01-2023 08:40 AM
20-01-2023 09:16 AM
Hi @Keithy, I hope you're enjoying your new purchase. Was your new phone purchased from Amazon UK or EU? Was it purchased through a third-party retailer through Amazon?
20-01-2023 01:47 PM
20-01-2023 02:00 PM
Hi, @Keithy. That's strange. I can see Amazon.co.uk on the "place of purchase" dropdown list here:
https://2021.samsungpromotions.claims/newyearoffer/en-GB/claim/purchase-details
Please let us know whether you are able to locate it now, as it's important to us that you can submit your claim.
20-01-2023 05:10 PM
20-01-2023 05:28 PM
That's brilliant, @Keithy. 👍 I appreciate you keeping us updated.
20-01-2023 05:42 PM
20-07-2023 11:42 AM
I purchased an s23 phone and also got the addidas voucher deal. Despite various txt from Samsung that my vouchers have been approved, I still have not received them. I got two txt last week to say they have been sent ( Please check your inbox and spam) but nothing has been received. Getting really annoyed about this.
Brian
20-07-2023 02:01 PM
@Members_tMitaLp: I'm sorry to hear that you have run into some issues while claiming your adidas voucher. If you have received confirmation that the voucher has been issued, but you are unable to find it in your email inbox or junk/spam folder, then please reach out to the Promotions Team at s23faststart@samsung-offers.claims quoting your claims reference number, and an advisor will be able to look into this for you.