4G,5G keeps going out or either goes to sos service

[olliehubb60]

I'm watching tiktok,youtube and scrolling through reddit and I look up at my mobile data and goes out at random times and as I'm righting this part it's just gone I've done scan through settings didn't find anything and idk what app/apk I've downloaded it is but I'm thinking it's because I need to update but I've just got one UI 4.1 update but it's telling me to update again help

[BandOfBrothers]

Is this happening everywhere you go or in a particular area @olliehubb60 

Check with any relevant Network Online Checker to see if there is any mast disruption in your local and surrounding area.

You could speak eith your network support team to ask too.

As a process of elimination can you try your sim card in another phone  ?

And if possible another sim card in your phone  ?

You can try troubleshooting such as Settings, General Management, Reset, Reset Network connection. 

I wish you all the best.   

[olliehubb60]

I have tried it in my friends s20 ultra and its doing the same thing but his sim ain't I'm with sky mobile

[BandOfBrothers]

If your sim is doing the same in another phone then that sounds like a network issue or sim card issue @olliehubb60 

If it's a sim card issue then your network can process a sim swap to replace it.