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Original topic:

30 day repair and counting ...

(Topic created on: 21-09-2023 07:42 PM)
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samehsameh
Explorer
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Woke up one day and I had a dead internal screen and then later noticed a slight smell/fizzing from the hinge area.  Sent my device off 30 days ago.

I've been phoning support who are functionally useless and say "It usually takes 11-14 days but our terms and conditions do say it can take longer", which basically means forever as far as I can tell. 

I phone the 3rd party repairer that Samsung uses who is somehow equally clueless/helpless despite having the phone. 

Nobody can tell me wtf is actually going on with my device and when I might get it.  The latest update I'm getting today (day 30) is "We're still inspecting".  This is on an £1800 phone.  An absolute clown show.

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Oliver_C
Pioneer
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I sent out my phone (z fold 4 grey green) on Sept.19 and still waiting for it. It's actually my second time sending my phone for a repair due to a hinge/inner screen issue. It's absolutely ridiculous while my s20+ is still working perfectly. I would like a refund if possible. The fold series is just absolutely disappointing😅
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