25-10-2021 07:51 PM in
Anyone else having issues claiming their watch? I've tried app several times and always gets stuck on page 5 after uploading photo of receipt. I've tried attaching photo and screenshot but same issue. Anyone seen the same and resolved? Thanks Trace
25-10-2021 08:00 PM in
Hey Trace! Have you tried putting the claim through directly on the website? I had a little trouble putting it through on the app earlier today, but managed to get it sorted on the website. The link is here: https://samsungpromotions.claims/zflip3watch 🙂
25-10-2021 10:55 PM in
26-10-2021 01:34 AM in
Hey, I am getting exactly the same issue when trying to claim my watch as well. I have tried via Members app and also the link posted above. Step 5 doesn't seem to have any way to allow anything to be done or progress to the next step.
26-10-2021 05:38 AM in
Have you tried clearing the cookies etc of your browser and allow pop ups etc which might help.
Good luck and I hope you get to validate your claim for the watch.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
26-10-2021 09:15 AM in
26-10-2021 12:48 PM in
@Trace100: I'm sorry that you're having some trouble claiming your Galaxy Watch 4. To account for any temporary problems with the claims site, please try again in 24 hours to see if you're able to proceed. If not, please reach out to the Promotions Team with details of your issue at firstname.lastname@example.org or by phone at 0330 054 2863 in the United Kingdom and 01223 2747 in the Republic of Ireland, and an advisor will be able to assist you further.
26-10-2021 12:54 PM in