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Samsung z flip dead battery

(Topic created on: 03-02-2021 07:38 PM)
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fraco_fraco
Apprentice
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Hi, my new z flip came today. However, it’s dead out of the box with no charge. Is this healthy? Was I sent an old phone? I am just worried as it was very expensive, and don’t want to worry about terribly battery life, as it already doesn’t have promising battery life since it’s only 3300mah. 
I put it to charge now, but with all the phones I’ve ever owned, they always come at least 40-60 % charged.

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3 REPLIES 3
APARMAR
Troubleshooter
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If it was accidentally left on during packaging, that might be why it is dead or it could have arrived dead because samsung may have not charged it.
AndrewL
Moderator
Moderator
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@fraco_fraco: Where did you purchase the Z Flip from? It is unusual for the phone not to have a degree of charge our of the box, therefore I recommend charging it to 100% and monitoring the battery performance via Settings > Device Care > Battery. If you notice a significant discharge rate with normal usage then you can either reach out to the retailer to discuss your options regarding a refund or replacement, or contact our Help Desk on 0333 000 0333 to look at your available warranty options. 

fraco_fraco
Apprentice
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Thank you Andrew! I’m just going to test it for another few days, as the battery is quite poor. I only get about 3-4 hours of onscreen time on WiFi, where as I used to get 4-6 on my old z flip. I received it as part of the Samsung 8k tv promotion 

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