20-01-2020 07:12 PM - last edited 20-01-2020 07:15 PM
As you can see on the attached videos my screen changes to a yellowish color when my brightness adjustment goes around 25%. Depending on what is being shown I can see black horizontal lines and some intense flickering too.
That's not the first time I face this problem, but before a simple force reboot was solving the issue whenever it happened. Now I tried everything I found on the Internet even on here: force reboot, wipe cache, force GPU rendering, safe mode and others tips.
For me it is not a hardware related problem, it seems more like a software bug as when it restarts the screen is perfect but as soon as the SAMSUNG logo appears the screen turns yellow.
Can't use the warranty because it already expired.
Does anybody have another advice? Thank you.
21-01-2020 05:18 AM in
I've not come across this before @arielmoraes
If you put your phone in Safe Mode which disables any downloaded apps what happens then ?
If this is software based then you could also send your feedback to Samsung via your Samsung Members App.
I appreciate your 2 year warranty has expired but if the phone has never been dropped and the water indicators have not been tripped then a Samsung Experience Store / Samsung Service Centre could take a look for you to assess the phone.
I wish you all the best with this situation.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
21-01-2020 11:44 AM in
25-04-2020 09:51 AM in
Similar issue when waking phone from sleep mode quickly. I've replied to another post with similar details and no help from samsung. This all came when I updated to android 10. Definitely a software issue. Please fix this samsung.
25-04-2020 02:38 PM in
I haven't seen the problem for two weeks now, I think the device have some kind of feeling like the Hulk. But what I've noticed is the problem slowly starting and slowly stopping to happen until it is completely awful or fine.