24-10-2019 09:50 AM in
Hi, I have an issue with my S9+ where the wifi keeps turning itself off. If I don't notice then I don't remember to turn it back on and I have used all my data this month now due to this problem. I have checked all my settings and nothing jumps out as being incorrect. The setting which turned it off whilst asleep is no longer there. I have it set to turn on automatically for frequently used wifi so it should connect anyway but it isn't. Any clues?
24-12-2019 01:18 PM in
I'm having this issue too. It started randomly yesterday and I still haven't found a fix. I have tried everything I have seen on google and even contacted the support twitter account who concluded that the next course of action is to go to the Samsung Store five miles away from me which isn't an option since I can't legally drive.
I've cleared network settings, dialled *#0011# and performed a ping test and then restarted the phone, cleared the partition cache etc etc to avail. If anyone has any clue on how to fix it, that'd be much appreciated.
24-12-2019 02:07 PM in
I bought the phone from Argos and I am sure that the phone is unlocked because I had to use another sim from another provider while I was waiting for a micro sim to arrive. I don't think the wifi is an issue because it's working perfectly fine with everything else I have and no one else in my family is reporting any issues, especially my mum who also has a Samsung, though it's an older model.
24-12-2019 02:12 PM in
24-12-2019 02:15 PM in
Sorry, my bad. It's purely a wifi issue. I only mentioned the network clearing because it was something that was suggested when I was looking for a fix yesterday. The network is working as it should. It is only the wifi on the phone that won't turn on.
24-12-2019 02:38 PM in