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Original topic:

Why is my camera pitch dark?

(Topic created on: 29/12/20 02:05)
DawidKeciek
First Poster
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Galaxy S9 Series
So I have been experiencing difficulties with my camera on my galaxy s8+ lately, I've tried doing everything clearing cache, resetting it ,disabling it and even going into the secret menu and it still does not work and it would mean the world to me because I just got this phone on christmas and there's already an issue

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2 REPLIES 2
Anonymous User
Not applicable
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Galaxy S9 Series
Hello DawidKeciek,

Please can you provide a photo 😊
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BandOfBrothers
Superuser I
Superuser I
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Galaxy S9 Series

Hi @DawidKeciek 

 

You've posted in the s9 / s9+ boards but mention the s8 in your post. 

 

Can you confirm which model you have please ?

 

You mention “ secret menu ” is this via dialing *#0*# in your phone app ? What happens when you do the tests in there if this is the case.

 

Have you tried the diagnostic tool in your Samsung Members App.

 

May I also assume no in-transit packaging or case maybe causing this.

 

If everything you've tried is not working then due to how long you've owned the phone I'd suggest to have it replaced by the business you purchased it from within any relevant Cooling Off Period.

 

I wish you all the best with this. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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