Why is my camera pitch dark?

[DawidKeciek]

So I have been experiencing difficulties with my camera on my galaxy s8+ lately, I've tried doing everything clearing cache, resetting it ,disabling it and even going into the secret menu and it still does not work and it would mean the world to me because I just got this phone on christmas and there's already an issue

[Anonymous User]

Hello DawidKeciek,

Please can you provide a photo 😊

[BandOfBrothers]

Hi @DawidKeciek 

You've posted in the s9 / s9+ boards but mention the s8 in your post. 

Can you confirm which model you have please ?

You mention “ secret menu ” is this via dialing *#0*# in your phone app ? What happens when you do the tests in there if this is the case.

Have you tried the diagnostic tool in your Samsung Members App.

May I also assume no in-transit packaging or case maybe causing this.

If everything you've tried is not working then due to how long you've owned the phone I'd suggest to have it replaced by the business you purchased it from within any relevant Cooling Off Period.

I wish you all the best with this.