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Original topic:

weak battery/new battery .

(Topic created on: 21-08-2022 07:54 PM)
gezzer4672
First Poster
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Galaxy S9 Series
I recently  replaced my battery in the galaxy s9 ,as I ran a diagnostics test via Samsung members app and it showed I had a weak battery, since replacing old battery with a new battery ran a test again. yet it shows the same. even thou its a new battery,  any idea???
3 REPLIES 3
Bigtasty65
Helping Hand
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Galaxy S9 Series
Have you tried clearing the cache on the Samsung Members app? Also, did you replace your battery through Samsung or was it a 3'rd party phone shop?
0 Likes
gezzer4672
First Poster
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Galaxy S9 Series
hi I just cleared cache on Samsung members app and repeated test came back the same weak battery even thou its new , yes I purchased app through a 3rd party phone shop .
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WelshPaul
Troubleshooter
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Galaxy S9 Series
Probably an old stock cheap Chinese battery that they obtained from eBay. Take it back and have them replace it again (if they even replaced it to start with).

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.