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Original topic:

VPN is broken in Galaxy S9

(Topic created on: 10-10-2018 10:19 PM)
wuzzapcom
Apprentice
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Galaxy S9 Series

Hello everyone. I've bought brand new Galaxy S9 a week ago. For my job I have to use VPN connection, it worked fine on my iPhone, it works fine on my laptop. But on S9 it does not works. I've tried OpenVPN and AnyConnect VPNs. After connection to AnyConnect my phone stops loading of any data(e.g. web page in browser). OpenVPN lets me load pages, but traffic do not tunneled: IP does not changing. This is nonsense, why such important feature is broken in such expensive phone?
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UPDATE: I have latest available firmware

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25 REPLIES 25
Brincats
Apprentice
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Galaxy S9 Series

when you say reboot, you mean factory reset or?

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Blaineth
Apprentice
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Galaxy S9 Series

It works for me with the One UI beta (Android P)

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BigAl10
First Poster
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Galaxy S9 Series

Hi,

How do I get VPN working on my S9+? I live in the UAE where most things are blocked therefore VPN is essential. i relly like Samsung but this time they screwed me over. 

 

Samsung need to fix this ASAP.

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BigAl10
First Poster
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Galaxy S9 Series
Hello,
How did you get it working? i don't get the whole One beta UI thing you're talking about.
Please explain it to me.

Thanks
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Brincats
Apprentice
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Galaxy S9 Series

Agree Samsung screwed us up, wouldn't get any Samsung before I'm 100% sure VPN is working. 

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Stanimal
First Poster
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Galaxy S9 Series

You should be able to change the VPN protocol as well as "scramble" which helps bypass any VPN blocking.

No need to reset the phone.  Worked on the first try.

Using IPVanish, but should work with any of the other big names.  Hope this helps.

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dyingjedi
First Poster
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Galaxy S9 Series

this issue has definitely not been resolved and from what my troubleshooting has discovered with an unstable router at home and 4G mobile service that every time either of them switch vpn it gets locked up. force closing sometimes works.

 

I'm on a Samsung Galaxy note 9 512gb edition special order only through Verizon $1,300 for this phone 1300 plus. 

it's got the most current Android 8.1 and all of it security updates.

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AVP2019
First Poster
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Galaxy S9 Series

What VPN service do you have? I have CyberGhost VPN for both my computer and my S9+. I ran into a similar issue 

with their android program as the google play store told me that my phone wasn't compatible with the app.

Rebooting DID NOT WORK btw. 

I got on a computer chat window with their help desk and they provided me with a temporary link to download the app directly to my phone. I recommend you do that with your VPN company. 

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Ugur_Acar
Apprentice
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Galaxy S9 Series

Authorize the vpn application as Admin from security settingsScreenshot_20190505-173225_Settings.jpg

 

jdrch
First Poster
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Galaxy S9 Series

Thanks for the info. I've created a support ticket with OpenVPN for OpenVPN Connect and also filed an issue with OpenVPN for Android.

 

Please:

  1. File a ticket at the 1st link above referencing Ticket ID #OVP-438-18981
  2. Comment on the thread at the 2nd link so the dev knows there's demand for this feature

Thanks!

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