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Original topic:

VPN is broken in Galaxy S9

(Topic created on: 10-10-2018 10:19 PM)
wuzzapcom
Apprentice
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Galaxy S9 Series

Hello everyone. I've bought brand new Galaxy S9 a week ago. For my job I have to use VPN connection, it worked fine on my iPhone, it works fine on my laptop. But on S9 it does not works. I've tried OpenVPN and AnyConnect VPNs. After connection to AnyConnect my phone stops loading of any data(e.g. web page in browser). OpenVPN lets me load pages, but traffic do not tunneled: IP does not changing. This is nonsense, why such important feature is broken in such expensive phone?
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UPDATE: I have latest available firmware

1 Solution


Accepted Solutions
Solution
wuzzapcom
Apprentice
Options
Galaxy S9 Series

Reboot fixed problem.

View solution in context

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25 REPLIES 25
Blaineth
Apprentice
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Galaxy S9 Series

I have the exact same problem. Tried with the VPN app and OpenVPN. No luck

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wuzzapcom
Apprentice
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Galaxy S9 Series

It is very unfortunate, but it is a common problem at least. I hope there are technical specialists here.

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Blaineth
Apprentice
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Galaxy S9 Series

If I set up IPSEC directly in the VPN configuration it works

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Solution
wuzzapcom
Apprentice
Options
Galaxy S9 Series

Reboot fixed problem.

View solution in context

0 Likes
fluxsystem
First Poster
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Galaxy S9 Series

Rebooting will fix it for 1 connection.
After disconnecting and reconnecting the problems shows up again, it's a software based issue.

It needs to be fixed via an update to solve the problem, completely

Nroko86
First Poster
Options
Galaxy S9 Series

How to get a refund? This is appalling from samsung. They won't even admit they have a problem here.

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Blaineth
Apprentice
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Galaxy S9 Series

This case is closed, I am sure they are not reading it any more.

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ArnaudB88
First Poster
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Galaxy S9 Series

@wuzzapcom wrote:

Reboot fixed problem.


This is not a permanent solution. Can you or someone from Samsung set this topic open again? 

This is not fixed! 

0 Likes
Brincats
Apprentice
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Galaxy S9 Series

I have the same problem, cannot connect with VPN to my office, however I can connect when I'm connected through Wifi, in public spaces. Is it possible there is no solution for such problem.

 

Samsung you really lets us down this time.