Video recorded without sound

[MamaJay]

I just recorded a 3+mins video on my S9+ and when I went to play it back, there was no sound. Anybody know how to help me fix this?

[AndrewL]

@MamaJay: Were you recording in a particular mode/resolution using the stock Camera app? Have you tried connecting headphones to the phone during playback to see if this resolves your issue?

[rob0822]

I'm having the same issue with my S9+.  The issue seems to be intermittent.  I have many videos without sound over several days, and a couple with sound.  I just shut down my phone and rebooted, and now it records with sound.  My SD card was getting full and I switched to internal storage.  I'm not sure if that played a part at all, but it seems to be a bug.  I've copied videos to a computer to see if it's a playback issue, but there is no sound when I play on a computer either.  It has also been uploaded to google photos with no sound.  

I don't have video editing software to see if there is an audio track in the video.  This is highly disappointing as I went on a once in a lifetime vacation and recorded videos that now have no sound.

[shahin27]

I had the same problem recording my daughter's birthday 😞 I don't know if I'll ever again trust samsung's video recording again.

Does anyone have a remedy?

[Anji16]

My sister recorded my PROPOSAL last night on her s9+ and there was no sound recorded! Because it was on headset mode. The only video there is, is there any way to fix this? 😞 

[ja007]

Same here. I hope Samsung offers a solution.